Ehcp General Problem Solving Guide

This article is about general problem solving,
will guide you to “how to solve problems in ehcp.”

In fact, ehcp is, as name implies, very easy to install and use, compared to most other panels. However, not everything goes fine in real life.

Lets come to story:

Before asking something to ehcp/support, please check these:

  • to solve your problems:
  • Make sure your system is installed as described in requirements (… will be written soon), clean debian, ubuntu preferred
  • While installing and configuring system, you may follow guides described in
  • While dealing with your problems, apply some debug techniques/procedures as described in (this page also contains system logs)
  • For general information, you may have a look at some important articles at
  • While asking some question, or telling a problem to us using email, support ticket and so on, tell about your system, which operating system, ehcp version, your network connection and so on.
  • Categorized Subject specific help will be written in future, here, such as email topics, ftp topics.. These are in fact already exist in forums. Please search in our site to find them.
  • If you are in trouble, try to contact us using ticket system, email (, gtalk, or even phone !
  • We are sory that you had to read all these, I hope that you would never read this, you would work out of box..

  • Some Frequently Asked Questions, Faced Problems/Howtos:
  • ehcp user levels explained:
  • Email related topics:
  • Howto modify templates, logo, language : ,
  • Net2ftp error: (this is fixed in ehcp ver 0.29.13 and later)
  • ehcp password recovery:
  • mysql root access denied:
  • Access denied for user ‘ehcp’@’localhost’ :
  • Backup related things: ,
  • Cannot access ehcp/webserver:
  • open_basedir problems:
  • Common daemon commands that can be given from command line: (may be used when web interface cannot be reached)
  • ehcp upgrade:
  • Can I disable port 8080 in ehcp?
  • Email problem: status=deferred (maildir delivery failed: create maildir file /home/vmail/… :
  • if you see same page for all your domains, or ehcp default page:
  • Some info and principles:
  • Basic Server Security Guide (BSSG):
  • About some emails, info sent to ehcp developers:
  • Using multiple ip’s in one server with ehcp:
  • ehcp cannot be responsible for servers installed:
  • ehcp broken after ubuntu upgrade:
  • ssl explained here
  • about easy install scripts
  • About testing versions:
  • More will be written here.