{"id":284,"date":"2023-07-12T00:59:32","date_gmt":"2023-07-12T00:59:32","guid":{"rendered":"https:\/\/www.ehcp.net\/?p=284"},"modified":"2023-08-13T20:38:08","modified_gmt":"2023-08-13T20:38:08","slug":"info-needed-before-asking-something","status":"publish","type":"post","link":"https:\/\/www.ehcp.net\/?p=284","title":{"rendered":"Info needed before asking something"},"content":{"rendered":"\n<p>When you ask something for support to ehcp, please provide following information along with your question\/support request:<\/p>\n\n\n\n<p>* What is version of your Ubuntu ? (cmd: cat \/etc\/*ele* )<br>* what version of ehcp did you install ? which file ? ehcp.net\/ehcp_yeni.tgz ? or latest.tgz ? (_yeni.tgz is newer beta, other is latest stable)<\/p>\n\n\n\n<p>* Did you check log files, in \/var\/log, syslog etc. what logs say ? (cmd: tail -f \/var\/log\/syslog \/var\/log\/ehcp.log)<br>* Is this a freshly installed server? or a server previosly installed ?<br>* How did the problem occured ? when ? after what operation of yours ? (for ex: new server, appeared directly\/ after adding some subdomain etc.. )<\/p>\n\n\n\n<p>* is your ehcp daemon running ? (cmd: ps aux | grep &#8220;ehcp&#8221;)<br>* can you login to ehcp gui ?<br>* what version do you see in ehcp gui ? (top right of ehcp gui, mostly)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you ask something for support to ehcp, please provide following information along with your question\/support request: * What is version of your Ubuntu ? (cmd: cat \/etc\/*ele* )* what version of ehcp did you install ? which file ? ehcp.net\/ehcp_yeni.tgz ? or latest.tgz ? (_yeni.tgz is newer beta, other is latest stable) * Did [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.ehcp.net\/index.php?rest_route=\/wp\/v2\/posts\/284"}],"collection":[{"href":"https:\/\/www.ehcp.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ehcp.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ehcp.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ehcp.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=284"}],"version-history":[{"count":1,"href":"https:\/\/www.ehcp.net\/index.php?rest_route=\/wp\/v2\/posts\/284\/revisions"}],"predecessor-version":[{"id":285,"href":"https:\/\/www.ehcp.net\/index.php?rest_route=\/wp\/v2\/posts\/284\/revisions\/285"}],"wp:attachment":[{"href":"https:\/\/www.ehcp.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=284"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ehcp.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=284"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ehcp.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}